Effective May 27, 2026 · Last updated May 27, 2026
These Terms govern your use of nxtlayrai.com (the Site) and our pre-engagement interactions, including booking calls, purchasing any pre-engagement diagnostic (such as an AI Business Audit or AI Operations Diagnostic), and initial correspondence. NxtLayr AI is a registered business name of CEG Collective Pty Ltd (ABN 52 690 795 647), a company registered in New South Wales, Australia.
For any paid retainer or project engagement, a separate engagement letter or Statement of Work (SOW) applies. The engagement letter or SOW governs the commercial terms of that work, including scope, deliverables, fees, refunds, liability, intellectual property, confidentiality, data processing, and termination. If there is any conflict between these Terms and an engagement letter or SOW, the engagement letter or SOW prevails for the matters it addresses.
Use the Site lawfully and in good faith. Do not attempt to reverse engineer, scrape at scale, or disrupt the Site. The Site is provided on an “as is” basis, subject to the Australian Consumer Law carve-out in Section 7.
NxtLayr offers a small number of structured pre-engagement diagnostics designed to identify AI opportunities in a client’s business before any retainer or project work begins. Current diagnostics include the AI Business Audit and the AI Operations Diagnostic. Specific offerings, prices, and inclusions are published on the relevant product pages and may be updated from time to time.
Diagnostic fees are payable in advance via Stripe or direct invoice as specified at the point of purchase. Fees for diagnostics are non-refundable but are credited in full toward the first month of any retainer engaged within 6 months of completion of the diagnostic. The deliverables remain yours to keep whether or not you proceed to a retainer.
Full delivery terms, scope, access requirements, and any guarantees specific to a diagnostic are set out in the engagement agreement or order confirmation provided when the diagnostic is purchased. Where a published guarantee applies (for example, the Diagnostic Guarantee referenced on the AI Operations Diagnostic page), the terms of that guarantee are the controlling expression of NxtLayr’s commitment.
Retainer and project engagements are governed by the engagement letter or Statement of Work for that work. This includes all commercial terms: fees, billing cadence, minimum term, notice periods, refund and pause policies, intellectual property, confidentiality, data processing, liability, and termination rights.
NxtLayr’s current retainer products include Managed AI Operations and Fractional Head of AI (Embedded and Executive tiers). Project work includes fixed-scope engagements such as voice AI deployments, workflow builds, document processing systems, internal AI assistants, training workshops, and strategic AI sprints. Current published rates and inclusions appear on the relevant product pages and are indicative only. The fees, scope, and inclusions confirmed in your engagement letter or SOW are the binding commercial terms.
Unless otherwise agreed in writing, retainers are month-to-month with 30 days’ notice to cancel from either party. All fees quoted are exclusive of GST unless stated. Third-party platform and provider costs (for example, voice AI provider fees, hosting, model usage) are billed to the client’s own accounts and are not included in the retainer fee unless specifically scoped.
On full payment of the relevant fees, the client owns the bespoke deliverables created specifically for that client under a diagnostic, retainer, or project engagement (including the written audit or diagnostic report, opportunity briefs, the implementation roadmap, custom configurations, and documentation). Bespoke deliverables are licensed to NxtLayr only to the extent reasonably necessary to deliver and support the engagement.
NxtLayr retains ownership of its background intellectual property, including its methodologies, frameworks, playbooks, prompts, prompt libraries, internal tooling, reusable code modules, the 4-Week Operating Cadence, and general know-how. To the extent any of that background IP is embedded into a client’s deliverables, NxtLayr grants the client a perpetual, non-exclusive, royalty-free licence to use it for the client’s own internal business purposes, but not to resell, sublicense, or commercialise it as a standalone offering.
Systems we build are deployed in the client’s own accounts (CRM, ERP, automation platforms, model providers) so that the client retains operational control if the engagement ends. Documentation and runbooks are provided as part of the engagement.
AI outputs are non-deterministic and may contain errors, omissions, biases, or unexpected results. NxtLayr designs systems with reasonable safeguards (human-review checkpoints, confidence thresholds, fallback behaviours, logging) but does not and cannot guarantee specific outputs. Verification of AI outputs used in customer-facing, regulator-facing, or commercially significant contexts remains the responsibility of the client and the client’s team.
NxtLayr provides AI consulting and implementation services. NxtLayr is not a law firm, financial services licensee, registered tax agent, medical practitioner, or other regulated professional. AI outputs that touch regulated domains (legal advice, financial advice, tax positions, medical advice, regulated marketing claims) must be reviewed by appropriately licensed professionals before reliance.
NxtLayr does not use Client Data to train AI models, and contractually requires the AI providers it integrates with to commit to the same standard for data sent via their APIs. Where a provider’s consumer-grade product has different defaults (for example, accounts not under an enterprise agreement), NxtLayr will disclose this in the relevant engagement and recommend appropriate configurations. Full detail is in our Trust Center.
Nothing in these Terms excludes, restricts, or modifies any non-excludable right, consumer guarantee, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable consumer protection law that cannot lawfully be excluded.
To the maximum extent permitted by law, where the services we supply are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, our liability for any breach of a non-excludable consumer guarantee is limited (at our election) to re-supplying the services, paying the cost of re-supplying the services, or refunding fees paid for the affected services.
To the maximum extent permitted by law and subject to Section 7, neither party is liable to the other for any indirect, consequential, special, or punitive loss (including loss of profits, revenue, business opportunity, anticipated savings, data, or goodwill) arising out of or in connection with these Terms, any engagement letter or SOW, or the services. Each party’s total aggregate liability is capped, in respect of any twelve-month period, at the fees paid by the client to NxtLayr for the relevant services during that twelve-month period.
Specific liability, indemnity, and insurance terms for paid engagements are set out in the relevant engagement letter or SOW and prevail over this Section in respect of those engagements.
Our handling of personal information is governed by our Privacy Policy and the Privacy Act 1988 (Cth). Where NxtLayr processes personal information on behalf of a client (for example, customer data flowing through a system NxtLayr builds), a separate Data Processing Agreement (DPA) applies and is signed as part of, or appended to, the engagement letter. The DPA sets out roles, sub-processors, security standards, breach notification, and the parties’ respective Privacy Act and APP obligations.
NxtLayr complies with the Spam Act 2003 (Cth). Marketing communications are sent only where consent has been obtained or where a relationship reasonably implies it under the Act, identify NxtLayr as the sender, and include a functional unsubscribe mechanism.
We may update these Site Terms from time to time. Material changes trigger a new “Last updated” date and a 30-day notice on the Site. Changes to a signed engagement letter or SOW require agreement from both parties and do not occur through changes to this page.
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia exercising jurisdiction in New South Wales.
Before commencing legal proceedings, the parties will attempt to resolve any dispute through good-faith direct conversation and, if unresolved within 21 days, mediation administered by a mutually agreed mediator (or, failing agreement, by the Resolution Institute under its standard mediation rules). Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief.
CEG Collective Pty Ltd (ABN 52 690 795 647), trading as NxtLayr AI
Email: [email protected]
Address: Sydney, NSW 2000, Australia
For legal notices, use the subject line beginning “Legal Notice”.